Terms and Conditions
Because we know your Triumph is your passion we will do our best to make sure you receive your order as soon as possible. We will not charge your credit card until your order is confirmed. We have two shipping options: FedEx Home Delivery/ Ground or USPS. If you would like a faster delivery time, please contact our sales team to arrange that for you.
Most of our products are available to be shipped immediately; however, sometimes popular parts will be shipped in 7 to 10 business days due to peak and seasonal demands. Triumph O.E.M parts seem to take a little longer to receive than from other suppliers. You can expect to receive Triumph parts in approximately two weeks from your order date. You can see the status of your order and any delays that may be keeping the order from shipping online at the "Track your order".
Once your order has shipped, you will receive a tracking number from FedEx or USPS via email; your tracking number will also post online within 24 hours of shipment. If you do not receive this number within 10 business days, please be sure to get in touch with us to ensure your order has been processed properly.
If your order includes a discontinued product or a product that is backordered we will contact you within 48 hours. The long and winding road of options generally includes simply waiting until the item is available, substituting with a similar product, or resorting to last option: cancellation. Additionally, at an extra shipping cost, an order can be broken up and shipped individually.
Here we go, we've got to say it: British Customs and the manufacturers of merchandise on this website reserve all rights to make changes without prior notice. Because of uncontrollable variables, the products on this website may look different in person than they do on the website. Please make sure to check out our return policy before ordering. And, unless stated, no products we sell are D.O.T. approved.
We ship all international packages by USPS. Because postage is always changing, online rates may vary.
PO/ APO/ AFO Box Shipping
We ship to any PO/ APO/ AFO boxes by USPS. Unfortunately, we can not ship to these addresses with any other type of carrier.
Third Party Shipment Policy
For your financial protection, every third party shipment requires you to update the shipping address with your credit card company.
British Customs reserves the right to cancel or delay an order without notice for any reason including but not limited to:
- Products that were ordered but are discontinued
- Offensive or unprofessional conduct from any client
Because of the way that we process orders, your account may appear to be debited twice temporarily. This is done by your bank. This happens because we will first obtain an authorization (hold) for the sale amoutn. Your bank will put a hold on that amount for up tp 10 days.
When we actually charge your credit card the amount of the charge is then taken out of your account. If we charge the amount before the hold expires, it may appear that your account has been debited twice. However, the (hold) amount should be release by the end of the 10th day.
Returns and Exchanges
We must receive your unused, uninstalled, and unopened item(s) within 30 days from the date of delivery. All original packaging must be included. You will be required to pay the shipping to and from British Customs. A 10% restocking fee will be applied to all returns (exceptions apply). The item(s) MUST be new in original packaging and uninstalled. To receive a refund the item(s) MUST be in resalable condition. If the item is not in resalable condition it will be refused. You are welcome to exchange an item(s) for reasons of personal preference; however, return policies will apply to all exchanges. Any returns requested after 30 days will not be eligible for a refund, store credit will be issued. Item(s) cannot be returned or exchanged after 60 days. Authorization is required for all returns. You will be emailed a RMA number via email if the return has been approved by the returns department. The RMA number will need to be placied on the outside of the box. Items sent without a RMA number or/and without original packaging could result in your package being refused or subject to an additional $15.00 administrative fee. An RMA number is ONLY valid for 14 days. RMA’s older than 21 days will be refused.
We DO NOT return special order items or clearance items.
If you have an item that is unused, uninstalled, and unopened please log on to your account and follow the instructions on the product return page.
If the package was damaged during shipment we will need the following to process the claim:
1. Picture of the damaged box
2. Pictures of the items that were damaged in transit
3. Fill out and fax/ email a damage claim
ALL DAMAGE CLAIMS MUST BE REPORTED WITHIN 5 DAYS OF RECEIVING THE PRODUCT.
You can send the pictures via email to your sales representative or to firstname.lastname@example.org . Once we receive these we will contact you shortly with more information.
If there is a warranty issue with any British Customs products we will gladly return this product at no cost to you. We will require that we receive the warrantied part prior to sending the replacement part to you. If you need the replacement sooner, you are welcome to repurchase the item. We will send this item out to you at no additional cost and will refund your account as soon as we receive the replacement part back. You may be required to pay for the item to be returned to us.
If there is a warranty issue with any 3rd party manufacturer parts they will be subject to the manufacturer’s warranty policy. If the warranty is processed by us we will require that we receive the warrantied part prior to sending the replacement part to you. If you need the replacement sooner, you are welcome to repurchase the item. We will send this item out to you at no additional cost and will refund your account as soon as we receive the replacement part back. You will be required to pay for the item to be returned to us.
Please allow 3-5 business days from delivery for refund to be applied. Credits will be refunded to original form of payment. If the original transaction is not available you will be issued a check. Please allow 7-10 business days for checks to be issued. If the RMA was requested more than 30 days from delivery you will not be eligible for a refund. All orders older than 30 days will receive store credit.
Request to Cancel Order
Please contact us as soon as possible if you wish to cancel your order. We are unable to cancel any orders that are in process of being shipped or have already shipped.
Out of Stock Items
We try to keep everything in stock but sometimes demand will exceed our inventory. If an item is not in stock when purchased or has been declared as a backorder, we will contact you within 48 hours via phone or email. Your order will stay current unless we have been told otherwise. If you decide you want to cancel a backordered item, please contact us as soon as possible.
Incorrect Item(s) Received
If an incorrect item has been shipped to you, you must notify us within 30 days of delivery to receive a full credit of the product. If you want to exchange the product for the correct item, we will take the product back at no cost to you and send the correct one out to you. If you contact us after the 30 days and want to return the item there will be a 15% restocking fee and only store credit will be issued.
E.P.A. and D.O.T.
Consider everything not E.P.A. or D.O.T. approved unless otherwise specified in the item description. Many items sold by British Customs are intended for off road use only! If merchandise is used for other purposes, it is at the purchaser's own risk and he/she agrees not to hold British Customs legally accountable.
Contents of this catalog are copyright 2004 by British Customs, with all rights reserved, including the right to reproduce this catalog or portions of it in any shape or form. If you want to copy or reproduce anything you see on this site, you need to contact us and get permission. Everything you see written on our site is subject to change without prior notice.
All prices, terms and conditions could change without notice. However, we'll do our best to keep things updated for you.
British Customs is in no way connected with Triumph Motorcycles, Ltd. The way we label our parts (using a trademark, name or O.E.M. number) is only intended as a reference. No parts or accessories are D.O.T. approved, so please be careful to follow recommended guidelines for use and installation. Our custom products have been time tested, user approved, but we still strongly suggest a test fit for all parts before using or modifying them. British Customs is not responsible for paint or labor costs incurred for installation of our products. And sorry, we can't accept returns of modified or damaged parts because of improper installation.