Returns

We must receive your unused, uninstalled, and unopened item(s) within 30 days from the date of delivery. All original packaging must be included. You will be required to pay the shipping to and from British Customs. A 10% restocking fee will be applied to all returns (exceptions apply). The item(s) MUST be new in original packaging and uninstalled. To receive a refund the item(s) MUST be in resalable condition. If the item is not in resalable condition it will be refused. You are welcome to exchange an item(s) for reasons of personal preference; however, return policies will apply to all exchanges. Any returns requested after 30 days will not be eligible for a refund, store credit will be issued. Item(s) can not be returned or exchanged after 60 days. Authorization is required for all returns. You will be emailed a RMA number if the return has been approved by the returns department. The RMA number will need to be written on the outside of the box. Items sent without a RMA number or/and without original packaging could result in your package being refused or subject to an additional $15.00 administrative fee. An RMA number is ONLY valid for 14 days. RMA’s older than 21 days will be refused.
We DO NOT return special order items or clearance items.
 
If you have an item that is unused, uninstalled, and unopened please log on to your account and follow the instructions on the product return page.
 

 

DAMAGED SHIPMENTS

 

If the package was damaged during shipment we will need the following to process the claim:
  1. Pitcure of the damaged box
  2. Pictures of the items that were damaged in transit
  3. Fill out and fax/ email a damage claim
ALL DAMAGE CLAIMS MUST BE REPORTED WITHIN 5 DAYS OF RECEIVING THE PRODUCT.
 
You can send the pictures via email to your sales representative or to orders@british-customs.com. Once we receive the pictures we will contact you shortly with more information.
 

 

WARRANTY RETURN

 

If there is a warranty issue with any British Customs products we will gladly return this product at no cost to you. We will require that we receive the warrantied part prior to sending the replacement part to you. If you need the replacement sooner, you are welcome to repurchase the item. We will send this item out to you at no additonal cost and will refund your account as soon as we receive the replacement part back. You may be required to pay for the item to be returned to us.
 
If there is a warranty issue with any 3rd party manufacturer parts they will be subject to the manufacturers warranty policy. If the warranty is processed by us we will require that we receive the warrantied part prior to sending the replacement part to you. If you need the replacement sooner, you are welcome to repurchase the item. We will send this item out to you at no additonal cost and will refund your account as soon as we receive the replacement part back. You will be required to pay for the item to be returned to us.
 

 
REFUNDS
 

Please allow 3-5 business days from delivery for refund to be applied. Credits will be refunded to original form of payment. If the original transaction is not available you will be issued a check. Please allow 7-10 business days for checks to be issued. If the RMA was requested more than 30 days from delivery you will not be eligible for a refund. All orders older than 30 days will receive store credit.

If you have any questions regarding our return policy, please contact us at tol free at (877) 999 - BRIT or (310) 225-2570. You can also email your inquiries to orders@british-customs.com